Frequently Asked Questions
Everything you need to know about your Aldo shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your Aldo account.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be made via mail or at any Aldo retail location with a valid receipt.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right shoe size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and down for dress shoes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your products covered by a warranty?
Aldo products are guaranteed against manufacturing defects for a period of 6 months from the date of purchase. This does not cover normal wear and tear or accidental damage.